The guarantee
Two numbers, one condition, and no small print underneath them. A guarantee that needs explaining is not a guarantee.
90 days on labour, from the day the repair is completed
365 days on every part we fit
Genuine OEM parts only. A genuine part is what makes a year of cover possible; a pattern part on a sealed system is not something we would stand behind for that long.
What it covers
- The fault we diagnosed and repaired, if it returns inside the period.
- Every part we supplied and fitted, for a full year from the day of the repair.
- The labour to put either of those right, including the return visit and the second call if the first return does not settle it.
- Sealed-system work — recovery, evacuation and charge — carried out by EPA Section 608 certified technicians, on the same terms as any other repair.
What it does not cover
- A new and unrelated fault. A compressor replaced in March is not a promise about the ice maker in September, and we will say so honestly rather than dress it up.
- Damage from a surge, a flood, a power event or a move that happens after the repair.
- Mineral fouling that returns because nothing about the water supply has changed. Where that is the cause we say so at the first visit, and we tell you what would slow it down rather than fitting the same part again.
- Work by anybody else on the same appliance after us. If a third party opens the sealed system, we cannot answer for what is inside it.
- Cabinetry, joinery or stone disturbed to reach a built-in unit, where we flagged the risk before starting and you asked us to proceed.
How to claim
Telephone the shop and say when the repair was done and what the appliance is doing now. The invoice number helps, but we keep our own record and can find the visit from the address.
If the fault is the one we repaired, or the part is one we fitted, the return visit carries no diagnostic fee. If it turns out to be something else, we will say so before we start, and the ordinary $129 applies — with the same credit against the repair as any first visit.
Asked about cover
What is covered after the repair?
Ninety days on labour and three hundred and sixty-five days on parts, on every completed repair. Parts are genuine OEM. If the same fault returns inside those windows, the return visit is ours to make good.
Book the work
Sub-Zero refrigeration, wine storage and ice machines only, across St. Johns County. Flat diagnostic fee, credited toward the repair when you approve the work.